RESEARCH CONTENT:
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
PRESENTATION TRANSCRIPT:
In this presentation transcript, learn about the technologies and business models that enable real-time connections with customers and partners, and find out the characteristics to look for when selecting a cloud integration platform.
WHITE PAPER:
The complexity of operational processes can be a significant obstacle to any effort for improvement through modeling and analysis. Access this white paper for 3 principles that can be used to simplify management strategies and arrive at models that will provide you with a better understanding of your business.
WEBCAST:
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)
WHITE PAPER:
This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
VIDEO:
Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.
PRESENTATION TRANSCRIPT:
Review this presentation transcript to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services, and a business rules management system (BRMS).
