Introduction - What is ITIL?
sponsored by CA Technologies.
Attend session one of this three part series to explore ITSM implementations and important considerations in ITIL adoption. The first session includes an introduction to ITIL V2 and V3.This three part expert videocast will overview the most important considerations for achieving the best results from ITIL adoption. This first session will introduce ITIL and briefly explain the reasons behind publication rewrites. Learn how the issues in V2 are addressed by the lifecycle approach adopted in V3. Topics discussed include:
- ITIL V2 Publications
- ITIL V3 and publications
- How ITIL V3 reduces core volumes from 8 to 5
(THIS RESOURCE IS NO LONGER AVAILABLE.)