Un centro de contacto para los millenials

Las expectativas de sus clientes son más altas que nunca. La generación milenaria exige facilidad, velocidad y consistencia, sin importar el canal por el que se comuniquen con las empresas.

En lugar de enfrentar el problema, muchas empresas han tratado de adaptar su software de tiempos pasados en nuevos canales según sea necesario. Como cualquier experimento de "Frankenstein", el centro de contacto resultante se convierte en un monstruo lento, lleno de fallas.

Ha llegado el momento de desmontar el monstruo – herramienta por herramienta, proceso por proceso – e identificar lo que enlentece a su centro de contacto.

Descargue este eBook y aprenda como:

Mantenerse por delante de la competencia con un centro de contacto basado en la nube.
Proporcionar una experiencia de cliente sin fisuras a través de voz, web, correo electrónico, social y móvil.
Capacitar a sus agentes con las herramientas que necesitan para satisfacer las altas expectativas de los clientes milenarios.

Vendor:: Genesys
Posted:: Feb 8, 2021
Published:: Apr 30, 2017
Format:: HTML
Type:: White Paper

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