5 tendencias que est�n revolucionando la experiencia del cliente

Hemos entrevistado a analistas y líderes de la industria sobre las tendencias de la experiencia del cliente que explotaran este año. Desde tecnologías de vanguardia como IoT y bots hasta un nuevo giro de una vieja idea, exploramos las cinco tendencias claves que definirán la experiencia del cliente hoy y en el futuro.

En este ebook examinamos:

Las cinco tendencias que tienen el mayor impacto en la experiencia del cliente
Como utilizar el aprendizaje automático (machine learning) para identificar los patrones que le conducirán a crear una experiencia de cliente excepcional
Cómo modernizar su centro de contacto y adaptarse a las cambiantes necesidades de sus clientes

Vendor:: Genesys
Posted:: Feb 8, 2021
Published:: May 2, 2017
Format:: PDF
Type:: White Paper

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