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Reports on Business Process Automation Software published by BMC Software, Inc

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Gartner's Magic Quadrant for IT Event Correlation and Analysis
sponsored by BMC Software, Inc
Analyst Brief: | Posted: 03 Nov 2009
Published:03 Nov 2009
Summary: Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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BMC Service Automation: The next step in the evolution of Business Service Management
sponsored by BMC Software, Inc
Analyst Brief: | Posted: 03 Nov 2009
Published:03 Nov 2009
Summary: As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
White Paper: | Posted: 15 Jun 2009
Published:15 Jun 2009
Summary: IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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