Customer Support Centers Reports

Inside India: The world's IT powerhouse
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?
Posted: 08 Feb 2021 | Published: 12 Aug 2020

TechTarget ComputerWeekly.com

Benelux Salary Survey 2016/2017
sponsored by TechTarget ComputerWeekly.com
EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.
Posted: 08 Feb 2021 | Published: 08 Jun 2017

TechTarget ComputerWeekly.com

10 AI and machine learning use cases in ITSM
sponsored by TechTarget ComputerWeekly.com
EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
Posted: 08 Feb 2021 | Published: 13 Jul 2020

TechTarget ComputerWeekly.com

Project Brief: Inside Juniper's radical IT transformation
sponsored by TechTarget ComputerWeekly.com
EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.
Posted: 08 Feb 2021 | Published: 15 Sep 2020

TechTarget ComputerWeekly.com

A Better Way to Manage Desktops: HP Workplace Management Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Enterprise

Project Brief: Inside Juniper's radical IT transformation
sponsored by TechTarget ComputerWeekly.com
EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.
Posted: 25 Mar 2021 | Published: 25 Mar 2021

TechTarget ComputerWeekly.com

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012

FrontRange Solutions Inc.

ITSM: Connecting Service Desk Operations to IT Strategies
sponsored by IBM
EGUIDE: This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments
Posted: 27 May 2014 | Published: 27 May 2014

IBM

Top five tips for avoiding automation mistakes
sponsored by Cisco Systems, Inc.
EBOOK: Automation is sometimes seen as a cure-all for IT departments looking to cut costs, but IT pros who implement this technology need to be sure they apply it correctly to really save money. Find out which mistakes are common when it comes to implementing automation.
Posted: 16 Jun 2011 | Published: 01 Jun 2011

Cisco Systems, Inc.