WHITE PAPER:
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
WHITE PAPER:
Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
EGUIDE:
This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.
WHITE PAPER:
Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
PRESENTATION TRANSCRIPT:
This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these
EGUIDE:
The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
EZINE:
In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
EGUIDE:
In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
WHITE PAPER:
Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
