PRESENTATION TRANSCRIPT:
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
WHITE PAPER:
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
CASE STUDY:
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
EGUIDE:
Discover how to set an effective strategy for Office 365 migration in this e-guide. By reading on, learn about the advantages of its advanced content management and collaboration, as well as iron out potential app migration headaches when moving from Exchange and non-Exchange platforms.
WHITE PAPER:
This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
EGUIDE:
In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.
WHITE PAPER:
This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.
WHITE PAPER:
This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).
WHITE PAPER:
Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
WHITE PAPER:
Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
