Information Technology Infrastructure Library White Papers

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Information Technology Infrastructure Library White Papers (View All Report Types)

Introduction to Requirements - The Critical Details That Make or Break a Project sponsored by Global Knowledge WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Processes \| IT Departments \| ITIL \| Productivity \| Project Management \| Testing

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware	All resources sponsored by Virtual Data Center eZine - Volume 3

Managing Enterprise Assets and IT Assets in a Converged World sponsored by IBM WHITE PAPER: This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed Posted: 10 Sep 2013 \| Published: 31 May 2013 TOPICS: Asset Management Services \| Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Enterprise Asset Management Software \| IT Asset Management \| IT Asset Management Software \| IT Management \| ITIL

Realizing ITIL V3: Top Technologies to Drive Value sponsored by Hewlett Packard Enterprise WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Application Performance Management \| Business Process Management Software \| Business Service Management Software \| IT Service Management \| ITIL \| Systems Management

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP

SafeGuarding Upgrades of your SAP® Applications: Ensuring Upgrade Success by Identifying and Addressing Potential Challenges Proactively sponsored by SAP America, Inc. WHITE PAPER: This paper describes how the SAP Safeguarding for Upgrade portfolio of services helps you identify and address potential challenges associated with an upgrade of your SAP solution early – and ensure its success. Read on to learn more about how to upgrade successfully with SAP Safeguard. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| Collaboration \| IT Infrastructure \| IT Management \| ITIL \| SAP (Product)

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

IT Service Automation: Streamline and Automate Key Functions and Processes sponsored by BMC-Accenture WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| Data Center Management \| ITIL

Top 8 Considerations to Enable and Simplify Mobility sponsored by ServiceNow WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility. Posted: 19 May 2014 \| Published: 19 May 2014 TOPICS: Handheld Devices \| IT Management \| IT Service Management \| ITIL \| Mobile Device Management