Call Centre Management Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Your Path to a Mature AppSec Program sponsored by Veracode, Inc. WEBCAST: This webcast outlines the steps most of Veracode's customers take to develop a mature application security program and provides more information on mature AppSec programs. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Meeting Your Banking Needs sponsored by Hewlett-Packard Enterprise VIDEO: Find out how to deliver a better, digital customer experience without increasing costs or replacing your legacy systems. Posted: 08 Feb 2017 \| Premiered: 08 Feb 2017 TOPICS: IT Management

IBM Flash Storage Expands with Midrange All-Flash Products sponsored by IBM WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Road to Modernization sponsored by IBM WEBCAST: Over 50% of LOB execs list better strategic relationships and reduced costs as B2B integration benefits. Modernize now. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Visual Digital Platforms: Crucial Technology to Eliminate Poverty sponsored by Hewlett-Packard Enterprise VIDEO: See how Foundation Paraguay helps thousands of families overcome poverty with digital services and a bottom-up approach. Posted: 30 Jan 2017 \| Premiered: 30 Jan 2017 TOPICS: IT Management

National Weather Service Provider Delivers Quality 24x365 sponsored by IBM VIDEO: Hear how Met Office in the UK leverages a flexible infrastructure to efficiently analyze data in real-time. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

Minimize Risk and Strengthen Compliance in Data Exchange sponsored by IBM WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management